Thank you for choosing WebEnvo for your web solutions. We want you to have a great experience with our products. Before making a purchase, we recommend trying out our plugins and themes on our demo site to ensure they meet your needs. Here’s our refund policy to help you understand what to do if you have any issues.
Eligibility for Refund:
- Refunds are not available for products bought by mistake. We assume you have checked the demo thoroughly before purchasing.
- If you decide to switch to a different plugin or theme after purchasing, we cannot provide a refund.
- If you experience problems with our products, please get in touch with our support team by raising a support ticket. Explain the issue in detail. If we cannot resolve the problem, you will receive a full refund.
- Code Modifications and Third-Party Conflicts:
- Refunds are not available for problems caused by changes you made to the product’s code or conflicts with third-party themes, plugins, or software.
- We do not accept direct refund requests. Please contact support first to address any issues.
Non-Refundable Purchases:
- Once you purchase customization services for our plugin or theme, these services are non-refundable.
- Refunds will not be issued for multisite plugins or theme bundles, including business or developer licenses.
- Products bought at a discount are not eligible for refunds.
Processing Refunds:
- Refunds are processed within 3-5 business days, excluding holidays. Please be patient as we handle your request carefully.
We aim to be clear and fair with our refund policy. If you have any questions or need more information, please contact us through our support channels. We’re here to help!
Updated On: July 2024
